Patrice builds client services organizations from the ground up. She works with startups to determine the most efficient and effective way to deliver support, training and professional services. Her excellent project management skills ensure measurable results are delivered on-time and on-budget.
Patrice also works with existing service organizations to improve performance in areas such as customer satisfaction, first contact resolution and billable utilization. In addition to her extensive experience in a wide variety of client services leadership roles, she has created support, training and professional services organizations and led them to sustainable, world-class service delivery.
"Patrice taught us all how to be focused on results, never forget the customer, not accept late deliverables or anything less than top-flight work. She has as much to do with our results guaranteed culture as any other person we have hired since day one." Startup COO
www.linkedin.com/in/patricereid |
